Website Privacy Policy for Foster & Coleman Ltd

Foster and Coleman Limited (“We”) are committed to protecting and respecting your privacy when you visit our website. This privacy policy sets out how we will process and use any personal data that you provide to us, or that we may collect from or about you as a result of visiting our website. For the purposes of the UK GDPR and Data Protection Act 2018 we are the data controller.

In the event that we ask you to provide any information by which you can be identified when using this website, then we will only use that information in accordance with this privacy policy.

Please note that this policy may be updated from time to time. Please therefore check this page to ensure that you continue to be in agreement with any changes that we may have made. The effective date for this policy is the 27th March 2024.

Foster and Coleman Limited are a firm of solicitors authorised by the Solicitors Regulation Authority. We are based at Bromley Old Town Hall, 30 Tweedy Road, Bromley BR1 3FE. The Director responsible for this policy is Steve Foster. Full contact details are included in the website.

The information we collect

We may collect the following information:

  • Your name
  • Your contact information (including email address and telephone number)
  • Information such as postcode, preferences and interests
  • Other information used in connection with customer surveys and/or offers

This information will normally be collected from you by means of telephone contact or via email exchanges.

How we use the information we collect

The information that we collect is used:

  • To better understand your needs and to enhance the quality of the service that we provide to you;
  • To create, update and maintain our internal records;
  • To inform you of services or products that we have that may be of use to you, including where you have consented to receive marketing information, in respect of our services;

Please note that where information is sent to you following your consent to receive that information you may at any time unsubscribe or withdraw your consent by contacting Steve Foster either in writing at the company registered address, or via email at steve.foster@fosterandcoleman.com

The lawful bases upon which we rely in relation to the processing of the data are consent, legitimate interest, or contract.

Security

You may be providing other third party data to us, for example details about your family members or associates. You must have the authority to disclose personal data if it relates to someone else and all data disclosed should be complete, accurate and up to date.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These include:

  • Password encrypted file sharing
  • Full anti-virus protection and Windows Security
  • Avast business security

Retention

In the event that you do not instruct us in relation to a legal matter, then we will retain your personal data for a period of 28 days.

In the event that you instruct us to act for you in relation to a legal matter, then we will retain your personal data in accordance with our usual retention periods, details of which are set out in our client care letter and/or terms of business sent to you on confirmation of those instructions.

Links to other websites

In the event that you follow links to other websites from our website, we cannot provide any assurances in relation to the content, accuracy or privacy of those websites, and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

In the event that you are not happy with any aspect of our website or our use of your personal data you have the right to complain to the Information Commissioner at ico.org.uk - Tel: 0303 123 1113.

You have the right to obtain confirmation that your personal data is being processed by us and obtain a copy of your personal data from us. This will be provided without charge. Please send such requests to Steve Foster.

You also have various other rights in relation to your personal data which you may be able to exercise (depending upon the circumstances). These include:

  • The right to ask us to correct personal data
  • The right to ask us to delete your personal data or stop processing it, unless it is necessary for us to retain it to comply with our legal obligations and/or the exercise or defence of legal claims
  • The right to restrict our use of your personal data
  • The right to object to us using your personal data